Address/date edits are time-sensitive.
1. Contact the merchant immediately with order ID or email.
2. Provide the corrected address/date and recipient details.
3. Wait for confirmation of whether the change is possible.
Late change requests may not be possible once florist preparation has started.
Refund outcomes are determined by order stage and issue type.
Common scenarios:
- Full refund: Eligible cancellations or severe service failure.
- Partial refund: Partial non-fulfillment, quality issue, or item-level adjustment.
- Delivery-only adjustment: Used when delivery portion is impacted.
The platform supports structured refund processing with reason and notes tracking for auditability.
For recurring flower plans:
1. Open your subscriptions area.
2. Select the active plan.
3. Cancel before the next billing cutoff.
4. Confirm cancellation state in your account.
If the next cycle already started, cancellation may apply to future renewals only.
Submit evidence quickly so support can resolve faster.
1. Take clear photos immediately after delivery.
2. Capture packaging and affected stems/blooms.
3. Contact support with order ID and photos.
4. Include a short description of the issue.
Possible resolutions include replacement, partial refund, or full refund depending on severity and policy.
There are two timelines:
- Platform decision timeline: how quickly support approves/refuses a refund.
- Bank posting timeline: when refunded funds appear on your statement.
Even when approved quickly, bank processing can take additional business days.
Usually no. Contact support for exceptions.
For quality-related claims, photos are strongly recommended and may be required.
Example error