Effective Date: 07.06.2026 Last Updated: 07.06.2026
Bloomi Collective Pty Ltd ("Bloomi", "we", "us", "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you:
This policy has been prepared in accordance with the Australian Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).
By accessing or using our platform, you acknowledge that you have read and understood this Privacy Policy.
Bloomi Collective Pty Ltd operates an online marketplace connecting customers with independent florists and gift merchants.For privacy enquiries, contact:
Privacy Officer
Email: contact@bloomico.com.au
We may collect information directly from you, automatically through your use of our services, and from third parties.
Personal information may include:
Payments are processed through third-party payment providers including Stripe.
We may collect:
We do not store complete payment card details.
Payment information is collected and processed by Stripe in accordance with their privacy practices.
For florists and merchants we may collect:
When you place an order we may collect:
We may collect information contained in:
When you use our platform we may automatically collect:
We use:
These technologies help us:
Users may disable cookies through browser settings, however some functionality may be unavailable.
We collect information when you:
We may also collect information from:
We use personal information to:
Where applicable, we process information based on:
We may share information with:
Customer information may be provided to merchants fulfilling orders, including:
Only information reasonably necessary for fulfilment will be shared.
We share information with payment processors including Stripe for payment processing and fraud prevention.
Including:
Where applicable we may share:
Including:
Where required by law we may disclose information to:
If Bloomi undergoes:
personal information may form part of the transferred assets.
We may send:
Users may unsubscribe at any time using the unsubscribe link or by contacting us.
Transactional communications may still be sent where necessary.
We may use services including:
These services may collect information regarding your interaction with our platform.
Advertising partners may use cookies and similar technologies to deliver relevant advertisements.
Users may voluntarily submit:
Content submitted publicly may be visible to other users.
We are not responsible for how other users use publicly visible information.
Our mobile applications may request access to:
Access is only used for functionality relevant to the services provided.
Users can manage permissions through device settings.
We retain information only for as long as reasonably necessary to:
Retention periods may vary depending on the type of information.
Financial and tax records may be retained for seven years or longer where legally required.
We implement reasonable safeguards including:
Despite these measures, no method of transmission or storage is completely secure.
We cannot guarantee absolute security.
Information may be processed or stored outside Australia.
Where information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place.
By using our services, you acknowledge that your information may be transferred internationally.
Subject to applicable law, you may:
Requests may be submitted to our Privacy Officer.
Our services are not intended for individuals under 18 years of age.
We do not knowingly collect personal information from children.
If we become aware that such information has been collected, we may delete it.
We may use personal information to:
This may include automated systems and risk assessments.
To comply with payment processing, marketplace integrity and legal obligations, we may require identity verification.
Verification information may be collected directly or through third-party verification providers.
Failure to complete verification may limit access to certain services.
Our platform may contain links to third-party websites and services.
We are not responsible for the privacy practices of third parties.
Users should review third-party privacy policies independently.
We may update this Privacy Policy periodically.
Changes become effective upon publication on the platform.
Where required by law, users will be notified of material changes.
Continued use of the platform constitutes acceptance of the updated policy.
To operate the marketplace and facilitate payments, Bloomi uses Stripe Connect and related payment infrastructure.
Merchants may be required to provide:
This information may be shared with Stripe and other verification providers for:
Failure to provide required information may result in suspension, restriction, or termination of marketplace access.
Merchants may purchase subscription plans that provide access to premium platform features.
To administer subscriptions, Bloomi may collect and process:
Subscription information may be used to:
Failure to provide required information may result in suspension, restriction, or termination of marketplace access.
Bloomi may send SMS communications including:
Users may opt out of marketing SMS communications by following unsubscribe instructions or contacting us.
Transactional and service-related messages may still be sent where necessary.
Message and data rates may apply depending on the user's mobile provider.
Our mobile applications may send push notifications relating to:
Users may disable push notifications through device settings.
Disabling notifications may limit certain functionality.
Users may save information for convenience including:
Saved information is stored securely and may be modified or removed through account settings.
Where supported by our payment providers, users may choose to save payment methods for future purchases.
Saved payment methods are typically stored by our payment processing providers and not directly by Bloomi.
Bloomi may retain references or tokens associated with stored payment methods for transaction processing purposes.
Customers may submit:
Bloomi may display, moderate, remove, edit, reject, or investigate submitted content.
Reviews may be removed if they:
Submitted reviews may remain visible after transactions are completed.
Bloomi may use artificial intelligence, machine learning, recommendation systems, and automated technologies to:
Automated systems may analyse user interactions and purchasing behaviour.
Users acknowledge that certain recommendations and decisions may involve automated processing.
Where required by law, users may request review of significant automated decisions.
Bloomi may collect and process information relating to deliveries including:
Delivery information may be shared with merchants, delivery partners, and recipients as necessary to facilitate fulfilment.
Where an order contains products from multiple merchants:
Bloomi may provide merchants with analytics tools and reporting dashboards.
These reports may include:
Analytics provided to merchants may be aggregated, anonymised, or de-identified where appropriate.
Customers may provide personal information relating to gift recipients, including names, addresses, phone numbers, and gift messages.
Customers are responsible for ensuring they have appropriate authority to provide recipient information for the purpose of order fulfilment and delivery.
If Bloomi becomes aware of a data breach that is likely to result in serious harm, Bloomi will take steps required under applicable law, including notification obligations under Australia's Notifiable Data Breaches scheme where applicable.
If you believe Bloomi has breached applicable privacy laws, you may submit a complaint to:
Privacy Officer
Bloomi Collective Pty Ltd
Email: contact@bloomico.com.au
We will investigate complaints and attempt to resolve them within a reasonable period.
If you remain dissatisfied, you may contact the Office of the Australian Information Commissioner (OAIC) or another relevant supervisory authority.
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