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Effective Date: 13.06.2026 Last Updated: 13.06.2026
These Terms and Conditions ("Terms") govern access to and use of the Bloomi platform and services provided by Bloomi Collective Pty Ltd ("Bloomi", "we", "us", or "our").
By accessing, browsing, registering for, downloading, installing, or using the Platform, you acknowledge that you have read, understood, and agree to be legally bound by these Terms, our Privacy Policy, and any additional policies, guidelines, or rules published by Bloomi from time to time.
If you do not agree to these Terms, you must immediately cease accessing and using the Platform.
These Terms apply to all users of the Platform, including but not limited to:
These Terms apply to all Bloomi-operated products, services, platforms, websites, mobile applications, software, features, tools, APIs, communications, content, and technologies, whether currently available or introduced in the future.
This includes any:
These Terms apply to any current or future websites, domains, subdomains, mobile applications, brands, products, or services owned, operated, controlled, or made available by Bloomi, unless separate terms expressly apply.
Bloomi reserves the right to modify, update, replace, or amend these Terms at any time.
Changes become effective upon publication on the Platform unless otherwise stated.
Your continued use of the Platform after updated Terms are published constitutes acceptance of those changes.
In these Terms:
Means a registered user account created on the Platform.
Means Bloomi Collective Pty Ltd, its related entities, successors, assigns, officers, employees, contractors, agents, and representatives.
Means any information, text, graphics, photographs, images, videos, audio, reviews, ratings, messages, listings, descriptions, trademarks, logos, software, data, or other materials made available through the Platform.
Means any person who browses, purchases, orders, receives, or attempts to purchase products or services through the Platform.
Means the collection, transportation, dispatch, shipment, fulfilment, or delivery of products purchased through the Platform.
Means any commissions, subscriptions, charges, transaction fees, processing fees, advertising fees, penalties, adjustments, recovery amounts, or other amounts payable under these Terms.
Means a Merchant operating a florist business through the Platform.
Means all present and future intellectual property rights including copyright, trademarks, patents, designs, domain names, trade secrets, know-how, confidential information, database rights, business names, branding, and other proprietary rights.
Means any business, florist, retailer, supplier, seller, vendor, or commercial entity that offers products or services through the Platform.
Means any request, purchase, booking, transaction, or order submitted through the Platform.
Means the Bloomi website, mobile applications, merchant portals, software systems, APIs, databases, communications systems, and all associated products and services operated by Bloomi.
Means any item, good, service, floral arrangement, gift, subscription, digital product, or offering listed, promoted, sold, or supplied through the Platform.
Means all services provided by Bloomi through the Platform.
Means any recurring or non-recurring paid plan, membership, package, service tier, feature bundle, or subscription offering made available by Bloomi.
Means any person or entity accessing, browsing, visiting, registering for, interacting with, or using the Platform.
Means any content submitted, uploaded, posted, transmitted, displayed, or otherwise provided by a User through the Platform.
Bloomi operates an online marketplace platform that facilitates connections and transactions between Customers and independent Merchants.
All Merchants operating through the Platform are independent businesses and are solely responsible for:
Bloomi does not manufacture, create, produce, own, warehouse, stock, control, or maintain Merchant inventory unless expressly stated otherwise.
Products available through the Platform are supplied by independent Merchants.Bloomi does not directly provide, manufacture, prepare, arrange, package, or deliver Merchant products unless expressly stated otherwise.
Bloomi's role is generally limited to:
Nothing in these Terms creates any relationship of:
between Bloomi and any Merchant.
Merchants are not employees, agents, contractors, partners, or representatives of Bloomi.
Merchants remain solely responsible for their conduct, products, services, listings, fulfilment obligations, warranties, legal compliance, and interactions with Customers.
Bloomi does not guarantee:
You must be at least eighteen (18) years of age to create an Account or use the Platform.
If you are under 18 years of age, you may only use the Platform under the supervision of a parent or legal guardian.
By using the Platform, you represent and warrant that you have the legal capacity, authority, and ability to enter into binding agreements.
If you create an Account or use the Platform on behalf of a company, organisation, partnership, trust, or other entity, you represent and warrant that you have authority to bind that entity to these Terms.
Users must provide accurate, current, complete, and truthful information at all times.
Users must not:
Users must comply with all applicable laws, regulations, industry standards, and government requirements when using the Platform.
Certain features of the Platform require the creation of an Account.
Bloomi may approve or reject any registration request at its sole discretion.
Users are responsible for maintaining the confidentiality and security of their Account credentials.
Users must take reasonable steps to prevent unauthorised access to their Account.
Users are responsible for all activity occurring through their Account, whether authorised or unauthorised.
Users must immediately notify Bloomi if they become aware of:
Users must promptly update any information that becomes inaccurate, incomplete, or outdated.
Bloomi may suspend, restrict, disable, or limit access to any Account at any time where Bloomi reasonably believes it is necessary to:
Bloomi may terminate Accounts at any time, with or without notice, where permitted by law.
Bloomi reserves the right to refuse any registration application for any lawful reason and is not required to provide an explanation for such refusal.
By creating an Account or using the Platform, you consent to receiving communications electronically.
Bloomi may send communications relating to:
Users consent to receiving communications by email at the email address associated with their Account.
Users consent to receiving SMS messages where a mobile number has been provided, including:
Users of Bloomi mobile applications consent to receiving push notifications where enabled through device settings.
Where permitted by law, Bloomi may send promotional communications, newsletters, special offers, product updates, and marketing materials.
Users may opt out of marketing communications at any time using the unsubscribe mechanisms provided.
Users agree that electronic communications, notices, disclosures, agreements, and records satisfy any legal requirement that such communications be provided in writing.
Products displayed on the Platform are listed and supplied by independent Merchants.
Bloomi does not guarantee the accuracy, completeness, availability, quality, suitability, or legality of any Product listing.
While Bloomi may review listings from time to time, Merchants remain solely responsible for the content of their listings and any representations made regarding their Products.
All Products are subject to availability.
Bloomi and Merchants reserve the right to:
Availability displayed on the Platform may not always reflect real-time stock levels.
When a Customer submits an Order through the Platform, the Customer is making an offer to purchase the selected Product.
Submission of an Order does not guarantee acceptance of that Order.
An Order is only accepted once confirmation is issued through the Platform or the Merchant commences fulfilment of the Order.
Bloomi and Merchants reserve the right to refuse or cancel any Order for any lawful reason, including but not limited to:
Despite reasonable efforts, Product prices may occasionally contain errors.
Bloomi reserves the right to correct pricing errors at any time and may cancel affected Orders and issue refunds where appropriate.
Customers authorise Bloomi and its payment providers to charge all applicable amounts associated with an Order, including:
Once an Order has been submitted, modifications may not be possible.
Requests to amend Orders are subject to Merchant approval and operational constraints.
Bloomi does not guarantee that requested modifications can be accommodated.
Orders may only be cancelled in accordance with these Terms, any applicable Refund Policy, Australian Consumer Law, or where otherwise approved by the Merchant or Bloomi.
Additional cancellation fees may apply where permitted by law.
Customers acknowledge that flowers, plants, and other natural products are perishable, seasonal, and inherently variable.
Natural variations are normal and expected.
Product images displayed on the Platform are intended as illustrative examples only.
Actual Products may differ from images due to:
Merchants may substitute flowers, foliage, containers, packaging, gifts, or other Product components where necessary.
Substitutions may occur where:
Merchants will use reasonable efforts to ensure substituted items are of comparable style, quality, colour palette, and value.
Bloomi does not guarantee that delivered Products will exactly match photographs, descriptions, marketing materials, or previous orders.
Reasonable variations do not constitute defects.
Bloomi does not guarantee the lifespan, freshness duration, bloom duration, or longevity of any floral Product beyond any rights available under applicable law.
Delivery services may be provided by Merchants, third-party couriers, delivery contractors, or other service providers.
Delivery arrangements may vary between Merchants and locations.
Any delivery times, dates, estimates, windows, or schedules displayed on the Platform are estimates only unless expressly stated otherwise.
Bloomi does not guarantee delivery by any specific time.
Same-day delivery services are subject to:
Same-day delivery is not guaranteed unless expressly confirmed.
Customers are responsible for ensuring that recipients are available to receive deliveries where required.
Bloomi and Merchants are not responsible for failed deliveries resulting from:
Where permitted by the Customer or Merchant, deliveries may be left in a location considered reasonably safe by the delivery provider.
Once a Product has been delivered in accordance with delivery instructions, responsibility for the Product passes to the Customer or recipient.
Customers are solely responsible for ensuring all delivery information is accurate and complete.
Additional charges may apply where:
Bloomi is not responsible for delays caused by:
During peak periods, including but not limited to Valentine's Day, Mother's Day, Christmas, Easter, public holidays, and major local events:
Customers acknowledge that service levels may differ during peak trading periods.
While Merchants may make reasonable efforts to facilitate funeral deliveries, Bloomi does not guarantee delivery before any particular ceremony, service, event, or gathering.
Customers are encouraged to place funeral orders as early as possible.
Orders intended for weddings, corporate events, functions, ceremonies, or other significant occasions should be confirmed directly with the Merchant where appropriate.
Bloomi does not guarantee suitability for any specific event unless expressly agreed in writing.
Customers may provide personal information relating to gift recipients, including names, addresses, phone numbers, delivery instructions, and gift messages.
Customers represent and warrant that they have the necessary authority, consent, or lawful basis to provide recipient information to Bloomi and the Merchant for fulfilment purposes.
Customers are solely responsible for ensuring recipient information is accurate and complete.
Bloomi is not responsible for failed deliveries resulting from inaccurate recipient information.
Customers are solely responsible for the content of gift messages.
Gift messages must not contain:
Bloomi reserves the right to refuse delivery of messages that may expose Bloomi, Merchants, or third parties to legal risk.
Refunds, returns, cancellations, credits, replacements, and exchanges are governed by these Terms, any applicable Refund Policy, and Australian Consumer Law.
Unless required by law, Bloomi and Merchants are not obligated to provide refunds, exchanges, or credits for:
Due to the perishable nature of flowers and similar Products, returns may not be accepted except where required by law.
Customers should notify Bloomi or the Merchant as soon as reasonably practicable after receiving a Product that is:
Evidence may be requested, including photographs and supporting information.
Bloomi and Merchants reserve the right to investigate refund requests and determine appropriate remedies in accordance with applicable law.
Approved refunds may be issued through:
Refund processing times may vary depending on payment providers and financial institutions.
Bloomi does not guarantee specific processing timeframes.
Customers agree to first contact Bloomi regarding any dispute before initiating a chargeback or payment reversal where reasonably practicable.
Bloomi may investigate any chargeback, payment dispute, refund request, or suspected fraudulent transaction.
Where a chargeback is determined to be fraudulent, abusive, or unwarranted, Bloomi reserves the right to recover:
Bloomi may suspend, restrict, or terminate Accounts associated with excessive, fraudulent, abusive, or suspicious chargeback activity.
Customers may be permitted to submit reviews, ratings, photographs, comments, and feedback regarding Products, Merchants, and services.
Reviews must be:
Users must not submit reviews containing:
Bloomi reserves the right, but is not obligated, to monitor, edit, remove, refuse, suppress, moderate, or investigate any review or rating.
Bloomi is under no obligation to publish, maintain, display, or preserve any review.
By submitting reviews or ratings, Customers grant Bloomi a worldwide, perpetual, irrevocable, royalty-free, transferable, sublicensable licence to use, reproduce, publish, display, modify, distribute, and otherwise exploit such content in connection with the operation, promotion, and improvement of the Platform.
To operate as a Merchant on the Platform, you must:
Merchants must remain eligible at all times.
Bloomi may require updated documentation, verification information, or evidence of compliance at any time.
Bloomi may require Merchants to provide:
Failure to provide requested information may result in restrictions, suspension, withholding of payouts, or termination.
Merchants are responsible for all activity occurring through their Merchant Account.
Merchants must:
Merchants must ensure that all account information remains accurate, complete, and current.
Bloomi may restrict, prohibit, or remove multiple Merchant Accounts where Bloomi considers such activity inappropriate, misleading, fraudulent, or detrimental to the Platform.
Merchants are responsible for the actions of:
Merchants must:
Merchants are solely responsible for ensuring that Products:
Merchants must:
Merchants remain solely responsible for customer service relating to their Products, including:
Merchants must comply with:
Merchants must ensure all listings are accurate, complete, current, and not misleading.
Merchants must not list:
Merchants are solely responsible for maintaining accurate pricing.
Merchants must maintain accurate inventory levels and availability information.
Bloomi may edit, suppress, restrict, remove, or reject any listing at its sole discretion.
Bloomi is not required to provide reasons for listing removal.
Merchants agree to pay all applicable Fees charged by Bloomi.
Fees may include:
Bloomi may modify Fees from time to time.
Updated Fees become effective upon publication or notification.
Merchants authorise Bloomi to deduct Fees directly from:
Merchants are solely responsible for:
Bloomi may utilise Stripe Connect and other payment providers to facilitate payment processing.
Merchants must maintain compliant payment accounts and satisfy all requirements imposed by payment providers.
Merchants acknowledge that Stripe or other providers may require:
Bloomi is not responsible for decisions made by Stripe or other payment providers, including:
Payout timeframes are estimates only.
Bloomi does not guarantee specific payout dates.
Bloomi may delay, withhold, defer, or suspend payouts where reasonably necessary.
Bloomi may withhold payouts where:
Bloomi may deduct amounts owed by a Merchant from any current or future payouts.
Merchants remain responsible for any negative balance owed to Bloomi.
Bloomi may recover negative balances through:
Merchants remain financially responsible for refunds, chargebacks, reversals, disputes, and customer claims relating to their Products.
Bloomi may reverse commissions, fees, or payout amounts associated with refunded, disputed, reversed, or cancelled transactions.
Where a chargeback occurs, Bloomi may recover:
Bloomi may issue refunds to Customers where Bloomi considers it appropriate to:
Merchants authorise Bloomi to recover such amounts from Merchant funds.
Merchants must cooperate fully with Bloomi during any dispute investigation.
Failure to cooperate may result in adverse determinations.
Bloomi may conduct risk assessments of Merchants at any time.
Bloomi may establish, maintain, increase, reduce, or release reserve amounts held against Merchant accounts.
Reserves may be maintained to protect against:
Reserve amounts are determined at Bloomi's sole discretion.
Bloomi may suspend, restrict, disable, investigate, or limit a Merchant Account at any time.
Grounds may include:
Bloomi may take immediate action without prior notice where Bloomi considers it necessary.
Bloomi may suspend, restrict, or terminate Merchant access at any time where reasonably necessary to protect the Platform, Users, Merchants, payment providers, legal compliance obligations, business operations, or marketplace integrity.
Termination does not affect:
Merchants must not engage in conduct that may damage:
Merchants must not:
Bloomi may take any action it reasonably considers necessary to protect marketplace integrity, including:
Merchants are not entitled to compensation for actions taken by Bloomi under this section, except where required by law.
Merchants must not directly or indirectly encourage, solicit, induce, incentivise, or attempt to move Customers away from the Platform for the purpose of avoiding Fees, commissions, subscriptions, payment processing, platform policies, or marketplace requirements.
Bloomi may suspend, terminate, restrict, or permanently remove any Merchant engaged in circumvention activities.
Merchants are solely responsible for obtaining, maintaining, and renewing all insurance policies reasonably necessary for the operation of their business.
Where applicable, Merchants should maintain:
Bloomi may request evidence of insurance coverage at any time.
Merchants must provide requested documentation within the timeframe specified by Bloomi.
Failure to maintain appropriate insurance may result in:
Bloomi does not provide insurance coverage for Merchants, their businesses, products, employees, contractors, customers, or operations unless expressly stated otherwise in writing.
Bloomi may establish, modify, and enforce merchant performance standards, quality requirements, fulfilment targets, cancellation thresholds, customer satisfaction benchmarks, response time requirements, review standards, and other operational metrics.
Failure to meet performance standards may result in reduced visibility, warnings, restrictions, withholding of payouts, suspension, or termination.
Merchants may only use Customer information for the purpose of fulfilling Orders and providing customer support.
Merchants must not sell, disclose, transfer, license, market to, or otherwise exploit Customer information except as permitted by law or expressly authorised by Bloomi.
The Platform, Services, software, technology, systems, databases, designs, branding, logos, trademarks, business names, content, graphics, layouts, functionality, source code, object code, and all associated Intellectual Property Rights are owned by or licensed to Bloomi.
Nothing in these Terms transfers ownership of any Intellectual Property Rights to any User or Merchant.
Subject to compliance with these Terms, Bloomi grants Users a limited, non-exclusive, revocable, non-transferable licence to access and use the Platform for its intended purpose.
Merchants grant Bloomi a worldwide, perpetual, irrevocable, royalty-free, transferable, sublicensable licence to use, reproduce, modify, display, publish, distribute, translate, market, advertise, store, and otherwise exploit Merchant Content for the operation, promotion, improvement, and development of the Platform.
This licence survives termination of a Merchant Account to the extent reasonably necessary for operational, legal, archival, marketing, or historical purposes.
Users remain solely responsible for User Content they submit to the Platform.
Users grant Bloomi a worldwide, perpetual, irrevocable, royalty-free, transferable, sublicensable licence to use, reproduce, display, modify, publish, distribute, store, analyse, and otherwise exploit User Content for Platform operations, marketing, analytics, product development, training, moderation, and improvement purposes.
Bloomi may remove, modify, restrict, suppress, archive, or refuse User Content at any time.
Users must not:
Users must not use:
to access, copy, monitor, analyse, reproduce, or extract Platform information without Bloomi's prior written consent.
Users must not use Platform content, merchant listings, customer information, reviews, images, pricing information, or Platform data for the purpose of:
without Bloomi's prior written approval.
Bloomi does not guarantee that the Platform will:
Maintenance, upgrades, outages, third-party failures, and technical issues may affect availability.
The Platform may integrate with or rely upon third-party services, including:
Bloomi is not responsible for the acts, omissions, availability, security, functionality, or performance of third-party services.
Bloomi may monitor Platform activity to:
Users consent to such monitoring to the extent permitted by law.
Bloomi is not responsible for delays, interruptions, failures, losses, damages, or inability to perform arising from events beyond its reasonable control, including:
Users and Merchants must not disclose, copy, distribute, exploit, or use confidential information obtained through the Platform except as necessary for legitimate use of the Services.
Confidential information includes business information, technical information, pricing structures, operational processes, software functionality, merchant information, customer information, and non-public Platform information.
Any suggestions, ideas, recommendations, feedback, enhancement requests, feature requests, or other submissions provided to Bloomi may be used by Bloomi without restriction, compensation, attribution, or obligation.
To the maximum extent permitted by law, the Platform and Services are provided on an "as is" and "as available" basis.
Bloomi makes no warranties, guarantees, representations, or assurances regarding:
Nothing in these Terms excludes, restricts, or modifies any rights, guarantees, remedies, or protections that cannot be excluded under Australian Consumer Law or other applicable legislation.
Where permitted by law, Bloomi's liability is limited to the maximum extent permitted by such legislation.
To the maximum extent permitted by law, Bloomi's total aggregate liability arising out of or relating to the Platform, Services, Products, Orders, or these Terms shall not exceed the greater of:
For Merchants, Bloomi's liability shall not exceed the total Fees paid by the Merchant to Bloomi during the twelve (12) months immediately preceding the event giving rise to the claim.
To the maximum extent permitted by law, Bloomi is not liable for:
This applies regardless of whether such losses were foreseeable.
Merchants remain solely responsible for:
Bloomi is not responsible for Merchant conduct or Merchant obligations.
Users indemnify and hold harmless Bloomi, its officers, directors, employees, contractors, agents, affiliates, successors, and assigns from and against any claims, liabilities, losses, damages, costs, expenses, penalties, judgments, and legal fees arising from:
Merchants indemnify and hold harmless Bloomi, its officers, directors, employees, contractors, agents, affiliates, successors, and assigns from and against any claims, liabilities, losses, damages, costs, expenses, penalties, fines, judgments, settlements, and legal fees arising from:
Bloomi is not responsible for disputes between:
Bloomi may assist in dispute resolution but is not obligated to do so.
These Terms are governed by the laws of Victoria, Australia.
Users submit to the exclusive jurisdiction of the courts of Victoria and any courts entitled to hear appeals from those courts.
If any provision of these Terms is held invalid, unlawful, or unenforceable, the remaining provisions remain in full force and effect.
Bloomi may assign, transfer, novate, subcontract, delegate, or otherwise deal with its rights and obligations under these Terms without notice or consent.
Users may not assign rights or obligations without Bloomi's prior written consent.
These Terms, together with the Privacy Policy and any policies referenced herein, constitute the entire agreement between the parties.
The following provisions survive termination:
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