Delivery windows depend on merchant schedule, route load, and zone eligibility.
General guidance:
- Same-day: Available only when capacity and cutoff rules allow.
- Scheduled: Chosen during checkout from valid slots.
- High-demand periods: May require earlier booking.
How to track:
1. Open your order history.
2. Select the active order.
3. Review latest status and notes.
Status timing can vary. If there is no update for an unusual period, contact support with your order ID.
When delivery cannot be handed over directly, outcomes may include:
- Safe-drop where policy allows
- Attempted contact with recipient
- Reattempt or reroute based on florist policy
What you should do:
1. Keep recipient phone details accurate.
2. Add entry/access instructions in advance.
3. Monitor updates and respond quickly if contacted.
These locations often require extra information.
Best practice checklist:
1. Recipient full name
2. Department/ward/room or business suite
3. Reception or gate instructions
4. Recipient phone number
5. Preferred delivery window
If access is denied due to missing details, delivery may be delayed.
Weather, route congestion, recipient availability, and merchant workload can affect timing.
Yes, order status updates and merchant-triggered notifications can indicate final delivery state.
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