Payment methods are processed through Stripe-powered checkout.
Common supported methods:
- Credit and debit cards
- Wallet methods enabled by your region/device
- BNPL providers
Method availability may vary by currency, region, and merchant configuration.
Your payment is charged when you confirm the order and payment authorisation succeeds.
What this means:
1. Payment is confirmed.
2. Your order is sent to the merchant and marked as paid.
If authorisation fails, the order does not proceed to completion.
Most payment failures are caused by one of these conditions:
- Incorrect card details
- Expired card
- Insufficient funds
- Bank anti-fraud decline
- 3D Secure/authentication step not completed
How to fix it:
1. Re-check card number, expiry, and CVC.
2. Try another card.
3. Contact your bank to allow the transaction.
4. Retry from a fresh checkout session.
1. Enter your promo code at checkout.
2. Apply the code and wait for recalculation.
3. Review discount lines and final total.
4. Complete payment.
Why a promo code may not apply:
- Expired or not yet active
- Reached usage limit
- Minimum spend not met
- Product/category excluded
- Customer usage cap reached
Your order total can include:
- Item subtotal
- Delivery fee
- Platform fee (if applicable)
- Discount deductions
The final amount shown at confirmation is the amount charged when payment succeeds.
After successful payment:
1. A customer receipt is generated.
2. A confirmation email is sent.
3. Order and payment details are stored in your account.
If you need a copy of your receipt, open your order history first. If unavailable, contact support with order ID, date, and email.
Banks may temporarily show authorisations. Final posted state depends on bank settlement timing.
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