Order speed and status discipline are critical for customer trust.
1. Open Orders dashboard.
2. Review incoming order details immediately.
3. Accept and start preparation.
4. Prepare arrangement according to order notes.
5. Update status as fulfillment progresses.
Keep internal team handoff notes consistent so customer-facing updates remain accurate.
Completion should reflect true delivery finalization.
1. Confirm order was delivered or properly handed off.
2. Open order details.
3. Update status to completed/final state.
This step affects downstream customer tracking and support workflows.
If delivery attempt fails:
1. Capture reason (access issue, recipient unavailable, address error).
2. Contact recipient/customer.
3. Attempt redelivery where policy allows.
Detailed notes reduce disputes and speed support resolution.
When stock issues occur, substitution quality matters.
1. Identify unavailable item early.
2. Propose nearest equivalent.
3. Notify customer/recipient channel per policy.
4. Complete order based on customers decision. If required, refund the order accordingly.
Substitutions should preserve design intent, value level, and occasion appropriateness.
For contested deliveries and disputes, evidence quality can be decisive.
Recommended practice:
- Capture delivery proof photos where policy allows.
- Timestamp and attach fulfillment media promptly.
- Avoid uploading late evidence after dispute deadline windows.
It is recommended to do it immediately. Late uploads may be blocked during dispute-deadline enforcement windows.
Missing proof of delivery, poor substitution communication, and unclear status updates.
Example error