Each successful order includes a platform-level commission fee.
For once-off orders, platform commission is 18.5% per transaction. For subscriptions, it is 15% per transaction. Commission is not collected on delivery costs.
Payout timing is driven by Stripe Connect payout settings and account readiness.
1. Ensure Stripe onboarding is complete.
2. Confirm charges and payouts are enabled.
3. Monitor payout schedule in Stripe dashboard.
If payouts are delayed, check Stripe requirements first (documents, account restrictions, capability status).
Invoices and transaction records are essential for reconciliation.
1. Open the orders dashboard and view reports.
2. Download platform invoice or statement files.
3. Cross-check against Stripe transfers/payouts.
Maintain monthly archives for tax and audit readiness.
Tax reporting requires consistent data hygiene.
Recommended process:
1. Export monthly sales and fee records.
2. Separate taxable and non-taxable lines as required.
3. Reconcile platform data with Stripe and accounting system.
4. Store supporting documents with period labels.
If you are GST-registered, confirm your registration details are current in merchant settings.
Platform fees, Stripe fees, refunds, and dispute adjustments can reduce net transfer value.
Example error